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Five Trends Revolutionizing Customer Service
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Future-proof your workforce with SAP SuccessFactors

As an organization, every decision you make today impacts your tomorrow. How you empower and engage your employees will prepare you for the evolution of work in the future. The transformation of human capital management into human experience management is a veritable change that revolutionizes employee experience and places employees at the centre of everything to create the engagement needed to drive better business results. 

No matter what industry you are in, what sets you apart from your competitors are your people. The skills that your people bring in to your business are what differentiates you from the skill-based services offered by other companies. Your people are your strength, and therefore the experience you create for your employees is critical to the success of your business. As an organization, how you address the several aspects that matter most to your employees so that you can quickly adapt to market change and disruptions and prepare for the future, ultimately impacts your business growth.  

In a recent survey conducted by Gartner with 800 HR leaders across 60 companies, employee experience turned out to be one of the top priorities, this year. In fact, employee experience is the cornerstone of business strategies at midsize and large organizations, globally. The factors driving these priorities are an unpredictable market in an uncertain time such as now, rising inflation, scarce and expensive talent and constraints in global supply. HR leaders need to weigh cost savings versus talent investments and balance employee needs with business requirements. And at the same time focus on people and technology, and transform HR with digital automation to build the future, today. 

Another key aspect is employee expectations which is directly related to attraction and retention of talent. These include compelling career path (a common HR challenge), flexibility at work, shared purpose, well-being and person-first experience. As per the survey, 82 percent of employees consider it important for their organization to see them as a person first, and just an employee. 

Some of the HR meta-trends for 2023, according to research and insights from SAP SuccessFactors, the revolutionary HR transformation cloud solution, revolve around: 

Winning the race for skills: As an organization, how do you define employee potential and address the demand for transparency in pay?  

Mobilizing the workforce for the future: With rapidly changing market conditions, are you prepared to identify and address skill gaps? Create a balanced system that considers employee needs while looking at organizational priorities.  

Adopting emerging technologies with purpose: When employing new technologies into the organization, factor in taking in employee preferences into account, and measure the benefits against risks.  

Making flexible work, work: To consider if you have a strategy defined for your hybrid workforce. What are the principles behind your strategy? As an organization, how do you address the needs of deskless workers? 

Embedding holistic well-being: A well-being strategy catering to different workforce segments. 

Embracing the complexity of DEI&B: To consider how DEI&B is perceived and in which people practices has it been embedded. 

Preparing people leaders for today and tomorrow: Create growth-paths and measure leadership effectiveness. 

Having a well-defined strategy for human experience management is key to creating a future-ready workforce. With future of work being a top priority for HR leaders, new strategies for workforce planning matching with the current context and realities need to be in place. These strategies should stem from a new approach by empowering HR to address talent recruitment, redefine employee experience and fill future skills gaps. 

To build a future-proof workforce, begin your HR transformation today! 

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Exalogic Consulting is a global technology consultancy headquartered in London. We are an SAP Gold Implementation partner specializing in technology advisory, digital transformation, and sustainable business practices. We are committed to sustainable business practices and empower organizations worldwide to navigate the complexities of digital transformation with cutting-edge technological expertise.

Exalogic Consulting takes pride in being recognized as the ‘Emerging Company of the Year’ for 2024 at the 22nd global edition and the 7th edition - India of the ‘Business Leader of the Year’ awards. Mr.Sasoon Sadique, Co-founder and Chief Growth Officer, has been conferred with the 'Entrepreneur of the Year' and Mr.Naveen Kumar, Co-founder and Chief Technology Officer, has been recognized as the 'Visionary Leader of the Year'.

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Please be advised that Exalogic Consulting is a reputable, award-winning organization operating globally and owns Exalogic Systems and Exact Logic Middle East. We have no other business affiliations or subsidiaries with similar names or suffixes. *We are not associated with Exalogic Solutions in any capacity.

If you receive any calls regarding business or career opportunities from such entities, we recommend exercising caution and refraining from engaging with them.